The Office Antique

June 16th, 2010

Official Office Wallpaper 2 - the-office wallpaper

From Seth Godin’s blog:  “I think in ten years the TV show ‘the Office’ will be seen as a quaint antique.”

His point–the office as we know it is dying.  We don’t always need to convene in one place to get our work done anymore. 

He says: “When you need to have a meeting, have a meeting. When you need to collaborate, collaborate. The rest of the time, do the work, wherever you like.”

Because yes, sometimes face-to-face is better.  Like today.  Two members of the Life Meets Work team are convening in Green Bay, Wis. prior to a speaking engagement. 

We’re going to spend a lot of time working and a lot of time chatting.  And our working relationship will be the stronger for it.

But…our working relationship wouldn’t exist at all if we didn’t spend most of our time working remotely. 

And that would be a loss.

Chicken or Ostritch

June 10th, 2010

Are you a ‘count your chickens’ or a ‘head in the sand’ kind of person?

Is the great resume tsunami finally about to start, or are we going to linger in years of high unemployment?

It’s hard to know what to think.

After all, more people are quitting than getting fired these days. And job openings just rose to the highest level in 16 months.  And some scholars even suggest the U.S. could be out of workers by 2018.

Still the pessimist in me can’t ignore the more dire reports.  The ones reminding us that there were 5 unemployed people, on average, for each job opening in April.  That private sector growth is slow and goverment jobs will soon decline below pre-census levels. 

To quote Julia Roberts’ character in Pretty Woman, “The bad stuff is easier to believe.”  (And if you didn’t know there was a gal behind this blog, you do know.)

Still, even the cynic in me believes in being prepared…proactive…ahead of the game.  I won’t be putting my head in the sand and hoping for the best (or worst, depending on which side of the hiring coin you’re on.) 

But I’m not exactly counting my chickens either.  The turnaround will come.  Be it slow or fast, we’d all best be ready.

Ain’t That a Kick

June 9th, 2010

Photo Credit: Hank Ashby

It seems that America’s would-be entrepreneurs needed a swift kick in the pants.  And they got it by way of a pink slip.

The recession did wonders to boost the number of entrepreneurs in the U.S. That’s according to the Kauffman Index of Entrepreneurial Activity.

“Rather than making history for its deep recession and record unemployment, 2009 might instead be remembered as the year business startups reached their highest level in 14 years,” the foundation reported, “—even exceeding the number of startups during the peak 1999-2000 technology boom.”

The motivating factor, says Kauffman analysts—layoffs. “Challenging economic times can serve as a motivational boost to individuals who have been laid-off to become their own employers and future job creators,” said Carl Schramm, president and CEO of the Kauffman Foundation.

But not so for Joseph Petree who quit his job in November 2008.  Petree was the design director for RS Owens, an awards company that supplied the Oscars, MTV Awards, NASCAR and any number of other premier events.  He left to build his own brand, designing furniture, home décor and still—awards.

People told him he was crazy every day for quitting during a recession, says Petree.  But despite the economy, he has enough work to keep him busy fulltime.

Who knows, Petree could be the next Michael Graves. A 2009 report, also from the Kauffman Foundation, found that more than half the companies on the 2009 Fortune 500 list were launched during a recession or bear market, along with nearly half the firms on the 2009 Inc. Magazine list of America’s fastest-growing companies.

States Go Off Road

June 8th, 2010

When it comes to teleworking programs, we make much of the benefits to employers–things like business continuity, productivity, and retention.

But for cities, promoting telework has a whole other purpose–limiting traffic congestion and emissions. 

Indeed many states have enacted some sort of telework legislation, either creating policies to encourage telework among state employees or by providing incentives in the private sector.

Minnesota, Connecticut, and Virginia all have strong telework programs aimed at reducing traffic congestion and emissions.  These programs target congested metro areas, providing grants to help companies get telework programs off the ground.

Virginia: TeleworkVA, for example, provides up to $35,000 to companies to offset the cost of telecommuting-related equipment, training and consulting services. First established in 2001, it has more than 120 participating employers with an estimated 10.8 million vehicle miles reduced annually.

Connecticut: Telecommute Connecticut! is a statewide commuter service program of CDOT providing free assistance to employers for the design and implementation of telecommuting programs.

Minnesota: The eWorkPlace program provides support to businesses transitioning to telecommuting programs by providing free consulting and more.

Other Programs

  • Georgia: Income tax credit up to $20,000 for planning, consulting or training; tax credit up to $1,200 per employee if they implement telework programs
  • Maryland: Offers free professional telework consulting services to Baltimore employers.
  • Oregon: Helps cities incentives to assist with purchasing equipment to telework, and provides ongoing resources to assist employers develop custom-fit telework programs
  • Texas: The Houston program emphasizes both flextime & telecommuting to alleviate congestion during peak travel periods.  Initial stages involve best practice sharing among area businesses.
  • Utah’s TravelWise initiative includes alternative work schedules and telework

What other *telework=traffic reduction* programs are you aware of?

Telework Bill Divides House & Senage

June 7th, 2010

On May 24, the Senate passed legislation that would make it easier for federal employees to work from home. A companion bill did not fair as well in the House.
 
Passed by unanimous consent in the Senate, the Telework Enhancement Act (S. 707), sponsored by Sens. Daniel Akaka (D-Hawaii) and George Voinovich (R-Ohio) would require that all federal agencies establish telework policies, designate a telework manager, and build telework into continuity planning.
 
A similar bill (H.R. 1722) received a set down in the House earlier in the month, after a near party-line vote failed to earn the two-thirds majority needed under suspended rules. At 268-147, all but one vote against the bill came from Republicans; twenty-four voted in favor. 

Behind the Bills

Supporters of expanded telework programs got a boost this winter when snowstorms shut down federal offices for more than four days in February. The government lost a calculated $71,074,495 worth of productivity for each snow day, according to the Office of Personnel Management. 
 
It could have been worse—the government staved off the loss of an additional $29 million per day because roughly 30 percent of federal workers in the Washington area teleworked during the storm.
 
“This winter’s snowstorms highlighted the need to develop flexible work arrangements to make sure the government can function during disruptive events,” said Senator Akaka in a press statement.
 
Indeed, continunity of operations is a one of the primary benefits cited by telework advocates. Before ‘Snowmaggedon’ served as their case-in-point, proponents pointed to the H1N1 flu pandemic that closed public transit, shut down schools or otherwise kept workers at home in cities throughout the country.
 
Before that, they pointed to Hurrican Katrina and the Minnesota bridge collapse. The point is, stuff happens.
 
A Future Workforce

Also at issue in telework bills are matters of employee productivity, recruitment and retention—all of which are repeatedly shown to improve when a workplace permits flexible schedules and/or telecommuting.
 
“The federal government must acknowledge that the next generation of employees will have different expectations of what it means to go to work,” said Voinovich, co-sponsor of the Senate bill. “Advancements in technology mean employees will expect to be able to work at any time from any place.”

Still Hope Yet

As for federal workers, supporters are hopeful that the House legislation, sponsored by Rep. John Sarbanes (D-Md.), will come to the floor in June for a simple majority vote.

Senators Akaka and Voinovich are Chairman and Ranking Member, respectively, of the Senate Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia.

Older Workers Please Apply

June 3rd, 2010


Alright! We’re seeing solid signs the job market is turning around.
Oh no!  The U.S. could run out of workers in just 8 years.

Researchers at Boston’s Northeastern University predict that by 2018—with no change in current labor force participation rates or immigration rates and an expected return to healthy economic growth—there will be more jobs than people to fill them.

They issued their findings in the report “After the Recovery: Help Needed,” sponsored by the MetLife Foundation and in partnership with Civic Ventures.

To overcome the shortfall, researchers suggested measures that would encourage people to work longer.  They acknowledged that older workers were already lingering in the workforce longer than their predecossors, but argued that projected participation rates wouldn’t be enough. 

The possible solution: make jobs attractive to older workers.

Providing job opportunities for older adults to work in the types of jobs they really want to pursue will increase the likelihood that they will work past traditional retirement age.

They warn that workforce dynamics are likely to change:

Instead of workers jockeying for jobs by enhancing their skills to gain the approval of employers, we may find that employers are forced to find ways to enhance their jobs to attract older workers to fill them.

For the Boston researchers, that meant easing barriers to work—particularly in the social sector, where Boomers have expressed a distinct interest.  About half of Americans age 44 to 70 want paid work improving the quality of life in their communities. 

Boomers are looking for a retirement that allows them to balance work and play in flexible jobs.  So making these jobs attractive could mean reducing hours worked, creating seasonal positions, and providing scheduling flexibility.

Of course there are other considerations such as training and mentoring programs to ease a career transition and perhaps public policy considerations.

A mere eight years…it’s not far away.  Job restructuring takes some time. What could you be doing to retain your older workers?  Have you asked them yet?

Initial Waves

June 1st, 2010

Photo Credit: Harry Fodor

Remember back when Deloitte predicted the economic turnaround would trigger a resume tsunami? Well the initial waves have started. 

In February, the number of employees voluntarily quitting surpassed the number being fired or discharged for the first time since October 2008, according to the Bureau of Labor Statistics.

As reported in the Wall Street Journal, the surge in ‘I quit’ notices has been expected. According to a study by human-resources consultant Right Management, 60% of workers said they intended to leave their jobs when the market got better.

This stat echoes reports from Monster.com and ExecuNet/Finnegan McKenzie.

It happens after every recession. Voluntary turnover jumps. In the three year period that followed the last recovery 34% more people quit their jobs.

Who Moved My Water Cooler?

May 19th, 2010

More reaction from yesterday’s webinar…the problem of the missing water cooler. 

For the employer–How can you replace that shared learning that takes place in the workplace when employees swap stories?

For the flex worker–How can you replace the exposure you used to get from bumping into a senior partner in the hallway?

Those are big, big questions with no fast, and no catch-all answers. These same questions are closely linked to the idea of how we build a sense of team with remote workers. 

 The person at home is missing out on happy hour, birthday cake, baby showers, and that immediate office elation when you land a big account.

Maybe they’re happy to miss out.  (Thank goodness I don’t have to go sing happy birthday anymore!)  But still…camaraderie is important.

One suggestion – assign office buddies.  Don’t cringe.  It’s not as grade school as it sounds.  It’s a person who works in the office, communicating with someone who doesn’t.  The in-house buddy picks up the phone when the company wins a big account and generally acts as the eyes and ears for the person at home. 

Examples…
Remote Worker:  Is Bob really in today? His IM is on, but I can’t reach him.
Remote Worker: Hey, I’m coming into the office next week.  What’s the road construction situation there?

What else can you do? Depends on what fits your corporate culture, how many remote team members you have, and how geographically dispersed they are.  Maybe virtual happy hours, daily group phone chats, group IM, internal/private Twitter-esque applications. 

Maybe it means bringing your virtual team members into the home office once a quarter.  Or maybe it means videoconferencing.  Think about how you build team now and how that could be extended to your remote team.

For more…sign up for our webinar series.  We’re tackling this in Session 1!

Bright Stuff on DimDim Today

May 18th, 2010

Just got off a great webinar given by our very own Kyra Cavanaugh and her sometimes-partner-in-crime Brad Farris over at Anchor Advisors.

First off, they used DimDim to deliver the presentation, which means they had streaming video of themselves alongside the traditional slide deck. I liked it! And participant feedback seemed really positive. We did have some folks with sound issues and we have to look into troubleshooting for that, but overall I’d say—we recommend!


Now, onto the content.  Topic was managing virtual teams. 
I’m going to make this quick and just give you some highlights:

  1. Flash Reports – send manager or all teammates regular updates of what you’re working on—once a day or once a week depending on what makes sense in your org
  2. Other tools – shared calendars, Gantt reports, some kind of ‘persistent message board’
  3. Communication has to be deliberate.  Can’t read body language, so you have to get verbal—ask people how they feel.  “Are you confused by that? Sounds like that surprises you.  Is that something you’re excited about?”
  4. Teams – think cross training, but go further and set up client teams.  Shared responsibility for client service means persistent coverage even during staff vacays or personal emergencies.
  5. Resentment – “So-and-so gets to flex. Why can’t I?”  That’s the danger of granting flex for employee-based reasons, i.e. pregnant, kids at home, commute time.  Better a culture where flex is accessible based on job type, tenure, or other business reason.  In other words, it should be accessible to everyone whose job allows for it…regardless of why they want to flex.
  6. Worker Responsibility – This isn’t just all give from the company.  The flex worker has a responsibility to be visible and responsive…think flash reports, updated calendar, IM on and status updated, confirming task/deadline requests etc.

More learning in an upcoming post.  But you can dig deeper in the June webinar series…

June 8 – Building a Sense of Team
June 15 – Managing for Performance
June 22 – Improving Communication.
Cost is $299. Expect in-depth learning and even some homework between sessions.

Run If Your Mother Works

May 11th, 2010

 

So Mother’s Day has come and gone without any official recognition from LMW.  Team members celebrated with their own mothers, wives and children to be sure.  But we didn’t wax poetic here on the blog about how hard our mothers worked, and how much we love them.

Which they did.  And we do.

What I’ll share instead is a story from my childhood. A tiny incident, really, but one of those moments that for some unexplained reason sticks with you.

It happened during phy-ed when we were probably all of 7 or 8 years old.  We were inside the church social hall, our gym, with Mr. Jensen–our phy-ed teacher/librarian/all-around-go-to guy.

He had us in a circle playing a little running game.  Run around the circle if you had cereal for breakfast…if you have brown hair…if you’re left-handed…if your mother works.

We all of us ran on that one.  All but one.  My best friend Wendy stood alone, watching while we circled.

I felt bad, for reasons I couldn’t articulate then and still can’t now.  Did I feel bad that she was singled out?  Did I think being a stay-at-home mom was something negative? Was I embarassed for her because the rest of us had work-world moms? 

I don’t know.  But I do remember a moment of awkwardness.  Mr. Jensen felt uncomfortable.  You could tell.  And as we all arrived back at our spots in the circle, he looked over at Wendy and told her, “Don’t ever say your mom doesn’t work.”

The odd thing is, Wendy’s mom DID work.  I don’t know if Mr. Jensen knew it, but Wendy’s mom was my babysitter.  There were at least three of us she took care of, in addition to her own four. 

She baked cakes from scratch, kept us engaged with puzzles and drawing paper, read us stories, and changed diapers (cloth diapers, I remember).  And she cleaned.  My goodness, she cleaned.  That house was spotless.

I wonder what Wendy was thinking.  Did she think we’d call her a liar if she ran?  Did work only count if it was outside the home?  By the same token, what was going through my mind?  Did I think she should have run, or not?

I don’t know. 

What I do know now is that Wendy’s mom worked hard, so mine could too.  So to ALL the moms in our lives…thanks.